As a middle class mom with zero experience dealing with Medical Assistance before this winter I am stunned at the mis -management of this critical and enormous state program. Barb posted her experience with them in January 2012 when they cancelled her daughter Akila's MA because they lost or hadn't processed her paperwork for the 6 month financial review and April 1 the same thing happened to us.
The first hint came a week ago when the mailman brought us a letter stating that because we hadn't provided them with the required paperwork the kids MA would be dropped on 4/1/12.
So I called my financial team and the helpful member said......
Yes. The paperwork that they required to prove we were still eligible was received and scanned into their system on 3/2/12. (The first day it could be turned in for a 4/1 date was 3/1/12)
Nope. There was nothing else we could do to to make this work easier.
Nope. There was nothing that could be done to ensure that our coverage would continue for the prescriptions, therapists and specialists appointments we have scheduled for the first week of this month.
Maybe MA would cover it later if we paid up front.
Maybe. The CSG/Staffing funds that we use to hire helpers would be released for the month. But maybe not.
Today we went to the doctor and picked up prescriptions without MA. The April Fools joke was on me for believing that if I followed the rules and was meticulous in my paperwork I could stay out of the chaos I see MA causing my friends. At least I am in good company.